Refund Policy

Return and Refund Policy - OmenMart

Unleash Your Style with Confidence!

At OmenMart, we're committed to delivering products that inspire confidence and match your unique style. If you're not completely satisfied with your purchase, we're here to help with our hassle-free return and refund policy.

14-Day Return Policy:

We understand that sometimes things might not work out as planned. That's why we offer a 14-day window for you to return any item you're not completely happy with. Whether it's a sizing issue, a change of mind, or any other reason, our goal is to make the return process as smooth as possible for you.

Refund Process:

Should you choose to return an item, here's how our refund process works:

  1. Initiate the Return: Simply drop us an email at Within 14 days of receiving your order. Let us know the reason for the return and include your order number for faster processing. And you can call us to our team with that number +923430622486.

  2. Pack Your Items: Carefully pack the items you wish to return in their original packaging. Make sure they're in the same new and unused condition as when you received them.

  3. Send It Back: Ship the package to the address provided in our email response or through call, chat. Please note that you're responsible for the return shipping costs.

  4. Inspection: Once we receive the returned items, we'll inspect them to ensure they meet our return criteria.

  5. Refund: Upon successful inspection, we'll process your refund. You can expect the refund to be credited back to your original payment method within 7 business days.

Items Not Eligible for Return:

While we strive to accommodate all returns, certain items are non-returnable for hygiene and safety reasons. These items include [list of non-returnable items included below].

  1. Undergarments and Lingerie: Due to their intimate nature, undergarments and lingerie cannot be returned or exchanged.

  2. Swimwear: For health and hygiene reasons, swimwear is non-returnable. We recommend referring to our sizing guides before purchasing.

  3. Cosmetics and Skincare Products: To maintain product integrity and ensure customer safety, cosmetics and skincare products cannot be returned.

  4. Earrings: Earrings are non-returnable due to hygiene concerns. We advise reviewing product details and photos before purchasing.

  5. Personalized or Customized Items: Any item that has been customized or personalized to your specifications cannot be returned.

  6. Final Sale Items: Products marked as "Final Sale" at the time of purchase are not eligible for return or exchange.

  7. Perfumes and Fragrances: Due to shipping regulations and hygiene reasons, perfumes and fragrances cannot be returned.

  8. Health and Wellness Products: Items such as dietary supplements, vitamins, and other health and wellness products are non-returnable.

  9. Clearance or Discounted Items: Products purchased at a discounted price or marked as clearance items are final sale and cannot be returned.

  10. Gift Cards: Gift cards are non-returnable and non-refundable.

  11. Digital Downloads: Any digitally downloaded products, such as ebooks or software, are non-returnable.

Exceptional Quality Guarantee:

Our products are meticulously crafted to meet the highest quality standards. In the rare event that you receive a damaged or defective item, please email us within 48 hours of receiving the package. We'll work swiftly to replace the item at no additional cost to you.

Your Satisfaction Matters:

At OmenMart, your satisfaction is our top priority. If you have any questions or concerns about our return and refund policy, don't hesitate to reach out to us at Our dedicated customer support team is always ready to assist you.